Can my Virtual Receptionist Handle Small Tasks & Instructions for my Business?

You might be wondering what sets Smiledog apart from its competitors. After all, we’re not the only virtual reception service out there. Smiledog really approaches its role as virtual reception provider in a “full service” way. By this we mean, we want our services to be virtually indistinguishable from the services provided by an in house receptionist. Often, you would have an in house receptionist that has other duties besides answering the phone. Our receptionists are capable of handling your small tasks and special instructions while providing our high quality virtual receptionist services.

Customized Virtual Reception Services

How we handle your calls is determined mostly by you! In other words, when we begin providing services for your business, we interview with you to learn more about your business and the nature of your phone calls. This makes it possible for us to determine the best way we can answer your calls. If you want to provide us with a script, we are happy to implement it. If you don’t have any preferences, we can suggest a professional greeting appropriate to your industry. Our real goal is find ways for you to take full advantage of the services we offer.

We Do More Than Just Answer Phones

If you are using our services for answering calls, it’s possible you might also be interested in our performing more small tasks as part of our answering services. This may be of particular interest to clients interested in full time reception options. Need us to fill out a form when a client calls, and submit the form to you? We can definitely do this! When you set up services with us, we can get these forms in place so that get the information from your callers that you need.

We Book Appointments Too!

For those businesses whose calls largely are related to setting up, rescheduling, and otherwise handling appointments, we are here to help! Our services are a great option for practitioners and business owners who don’t want to deal with the added overhead of hiring a full time receptionist for appointment setting purposes. Our Smiledog virtual receptionists can answer calls and schedule appointments using real-time web based calendaring systems. We can even reschedule appointments for the day if you are sick or have an emergency keeping you away from the office.

Have Another Need Not Mentioned?

Do you have another small task that you think our virtual receptionists could do to help streamline your business? Since our services are completely customizable, bring us your idea, and we will do everything possible to meet that need. We love to find new ways to help our clients!

Learn More About How We Can Help You!

If you’re ready to learn more about the suite of options we have for our clients, call Smiledog today! We are excited to learn more about your business, and we are certain to have some great solutions to streamline your operations.

Contact us by phone today or visit our GETTING STARTED page to learn more!

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Full-Time & Backup Virtual Reception for Chiropractor Offices

Smiledog does a lot of work with chiropractic offices, both large and small. The services that we provide to them varies, based on their needs. Smiledog is always ready to customize services to provide your business with virtual reception that can lower costs and increase productivity. Smiledog works with a variety of different types of health care providers. We can provide both full-time and backup reception, as well as appointment setting services to growing chiropractic offices.

Full-Time Reception With Smiledog

Chiropractic offices with just one practitioner find it very beneficial to use Smiledog services. Chiropractors certainly can’t take a break from a client to answer a call, so many practitioners find it necessary to hire a receptionist even when their client base is still in the developing. By using Smiledog, you can dedicate the salary you would have spent on support staff and use it to build your client base. Smiledog’s affordable rates are accessible to chiropractic offices of all sizes. We offer chiropractors the opportunity to give each client their full attention without ever having to worry about missing a call.

In addition, we can handle all of your appointment setting, and any rescheduling should you get sick, right from our office. We use dynamic, web-based calendars so there is never a problem with double-booking clients — the calendar is always up-to-date!

Backup Reception With Smiledog

Larger chiropractic offices with several practitioners may find it necessary to have an in-house receptionist to handle patient concerns in the office and other administrative tasks. Smiledog can help these offices as well, by providing backup reception for those times when the receptionist is otherwise occupied.

Backup reception can work a variety of ways, depending on your situation. Some clients turn on backup reception as needed, such as days when their in-house receptionist is sick, on vacation, or otherwise unable to take calls. Offices with times of high call volume can have calls automatically routed to Smiledog after a predetermined number of rings, such as 3 or 4. Smiledog can help your office determine the ideal setup for your needs.

Time To Get Started?

Are you ready to sign-up for full-time or backup virtual reception services or just want to learn more about how Smiledog can help you grow your business? Visit our GETTING STARTED page for more information now!

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Virtual Reception and Appointment Setting for Physical Therapists

Virtual reception services have the potential to improve productivity in your physical therapy office and free you up to focus on what you do best: patient care. Smiledog offers physical therapy offices virtual reception services that are second-to-none. By choosing Smiledog for your virtual reception needs, you can grow and develop your business whether you’re experienced and established, or just starting out.

Appointment Setting For Physical Therapy Offices

One of the more simple and repetitive tasks in a physical therapy office is handling appointments. Every client must make one, and sometimes they have to reschedule them. By letting Smiledog take over this aspect of your physical therapy office, you are left with more time to focus on your patients. We use state-of-the-art web calendars that are dynamically updated instantly. You never have to worry about double-booking of patients, because the calendar is always up-to-date.

For a physical therapy office just opening its doors, establishing a client base is vital. By using virtual receptionists from the start, you get maximum productivity from any existing office staff. They can focus on the patients in your waiting room — not juggling calls and appointments.

Grow Your Business With Virtual Reception

Using virtual reception services can really ease your mind as you continue to establish and grow your practice. On those occasions when you are ill and have an emergency, you need not panic about the appointments set up for the day. Not only can Smiledog set appointments, you can direct us to call your patients and reschedule them in the event of an illness or emergency. Smiledog is always ready to accommodate your schedule, and help you keep things running smoothly at the office.

Time To Get Started?

Are you ready to use virtual reception services to improve your physical therapy office or are you interested in learning more about how we can help you? Visit our GETTING STARTED page for more information now!

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Virtual Reception and Appointment Setting Services for Massage Therapists

Virtual reception services might just be a great addition to your massage therapy office. How you can use the services depends a lot upon your needs. At Smiledog, we try to meet our clients where they are — in other words, we want to help you grow and develop your business, whether large or small. Our valuable services can help your massage therapy office grow while also improving your productivity.

Providing Virtual Reception Services For Your Growing Business

If you are running your massage therapy office on your own, Smiledog can really help you streamline things and keep your day running smoothly from patient to patient. We can take your incoming calls and schedule appointments as you treat your patients, never having to worry about missing a call or having to send anyone to voicemail. If you’re sick, we can also handle rescheduling your day, while you stay home to get well.

One of the biggest obstacles to growing your massage therapy office if often bridging that middle ground between needing a receptionist to grow your client base and having enough clients to justify hiring a receptionist. Smiledog relieves you of this stress with its affordable, scalable virtual reception services.

Dedicate Support Staff To Patient Care

For busier offices using virtual reception for appointment setting, support staff is free to focus entirely on patient care, rather than tedious appointment setting tasks. Where clients are in and out of your office daily, it’s really best to let front office staff focus on the immediate needs of in-office patients, instead of having to ask them to wait while handling a phone call. Switching to virtual reception can help your staff more fully-focus on your patients’ needs, which in turn, increases their patient satisfaction.

Time To Get Started?

Are you ready to use virtual reception services to improve your massage therapy office or just want to learn more about how we can help you? Visit our GETTING STARTED page for more information now!

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Can Smiledog Help A New Business Get A Phone Number?

Startup businesses interested in virtual reception may wonder if Smiledog can be your phone provider, and the answer is, yes! One of the great advantages of using Smiledog for smaller startups is that we can get everything ready to go as far as phone services go. When new companies come to Smiledog, they may not yet have a business line. Smiledog clients can use the number issued by Smiledog as their main number, and never have to worry about call forwarding.

Let Smiledog Help You Get Started

Starting a new business can be a challenge, and by letting Smiledog handle getting your business phone set up, you save time and energy for the more important things. You can use a local or toll-free 800 line; whichever suits your particular business. You can publish this number in your marketing materials and in advertising with confidence, because you can always keep this number. If you decide to leave Smiledog in the future, you don’t have to worry about the hassle of getting a new phone number. (Of course, we hope you always stay with Smiledog!)

Smiledog Service Basics

If you’re wondering how our services work, it’s actually pretty simple. Either full time or part time, we can answer your incoming calls during business hours. We answer all calls live, with a friendly receptionist delivering your preferred greeting to all your callers. Our sophisticated phone technology makes certain each caller gets the appropriate greeting, and we can even do small tasks and make appointments for you as well.

Contact Us Today To Learn More!

New businesses just getting started can discover the convenience and ease of handling phone calls by trying virtual reception. You can call our office and discuss more about your specific needs, and discover how we can custom-design a phone plan that meets your needs while accommodating your budget.

Call us today to learn more, or visit our GETTING STARTED page today! We’re looking forward to hearing from you!

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Is Virtual Reception Available Part-Time? Or Only Full-Time?

There is an incredible degree of flexibility when you work with Smiledog as your virtual reception solution. Some of our clients come on board with Smiledog as full-time users, meaning that Smiledog handles all incoming calls and messaging. However, many businesses don’t need that much coverage, and would prefer using Smiledog on a part time or backup basis. The good news is that our services are entirely customizable, and we can arrange a coverage solution that meets your individual needs.

The Smiledog Way

Whether using Smiledog full or part time, the way our service works is the same. If Smiledog is answering your incoming calls for that day, each caller is answered with a live receptionist, using your preferred greeting. After announcing the call, we complete the transfer, or take a message as directed. Full time reception users get this service throughout the business day, every day.

Part Time With Smiledog

Those using Smiledog on a part time basis can manage their service in a few different ways. The first option is to simply turn on the call forwarding feature, sending calls coming directly to your business line to Smiledog’s dedicated line for your business. This is a great feature that you might use when you have meetings, are out of the office, or otherwise need phone coverage. It’s also convenient for call answering while your receptionist is at lunch, on vacation, or otherwise unable to answer calls.

The second option for part time Smiledog services is is to use our busy call forwarding service, which sends the call to Smiledog if the incoming line is busy. This is great for businesses who have occasional high call volumes. Another option is to have the call automatically transferred after 3 or 4 rings, a great option if you don’t want to worry about remembering to turn on the feature when needed.

Smiledog Strives To Meet Your Needs

At Smiledog, we understand that every business is different, and we want to meet your needs, whatever they may be. Our services are completely customizable, and we focus our energy on making sure we fulfill your needs and expectations.

Call Smiledog today and learn how virtual receptionist services can change your office operations for the better! If you’re ready to begin now, visit our GETTING STARTED page!

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Offsite Virtual Reception for Medical Offices

 

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Those running busy medical offices may not realize just how beneficial virtual receptionists can be for increasing productivity and freeing up support staff for more complex tasks. Smiledog is the perfect complement to medical offices, as they are experts at handling appointment setting as well as call-outs for rescheduling as needed. By turning over repetitive tasks such as appointment setting to Smiledog, staff is able to give patients with more pressing issues and concerns better attention. We can help make your medical office one that is more fully-focused on patient care.

Virtual Reception That Meets Your Needs

Each medical office runs differently and has different patient loads and needs. While Smiledog can’t handle every caller’s medical concern, they can certainly take a portion of the call load and ease the stress on your existing staff. Many medical offices employ a full time receptionist who juggles in-office patients as well as those calling on the phone.

When you set up virtual reception with Smiledog, we can take those callers simply seeking to set an appointment. With our dynamic web calendaring systems, these appointments are updated in real time. You’ll never have to worry about a double-booked appointment, as the calendaring system is always up-to-date.

Free Up Your Support Staff For Patient Care

The less time your support staff is spending on the phone, the more face time they have with patients in your office. In most medical offices, there are always people coming in and out of the office with various needs — whether to check in, to ask a question, or to pay a bill. By freeing up your support staff from appointment setting, they are better able to focus their attention on those in immediate need. Your patients will notice the difference!

Time To Get Started?

Are you ready to use virtual reception services to improve your medical office or just want to learn more about how we can help you? Visit our GETTING STARTED page for more information now!

 

Offsite Virtual Reception for Law Offices

We work with businesses of all kinds as a virtual reception provider, and law offices are among those firms that can really benefit from trying out our services. We serve offices with several partners, as well as single proprietors hanging their own shingle. Because of the nature of incoming calls to law offices, we think our services are ideal for improving client communication and satisfaction. In addition, virtual receptionists alleviates the pressure of attracting, training, and retaining reliable reception staff.

Virtual Reception As Your “Front Line” Receptionist

Some firms find themselves in a kind of limbo state, where they would like to hire a full time receptionist, but they can squeak by with their support staff — or even they themselves — answering the incoming calls. This works for a while, but does decrease overall productivity. It can also get complicated and stressful when work requires spending time at the courthouse or traveling. So why consider virtual reception?

In busy legal offices, your support staff is often engaged in important tasks. Freeing them from the task of answering each incoming call has the potential to greatly increase their productivity. Instead of using firm resources to employ a receptionist, you can instead focus resources in other areas more likely to improve the firm’s bottom line, like marketing or additional support staff. Why spend money on attracting, training, and retaining a full time receptionist when Smiledog virtual receptionists can do it all, hassle free, at an affordable rate?

Let Smiledog Help Increase Your Caseload

Some law offices set up a marketing number with Smiledog, directing those calling in via marketing materials to our friendly receptionists. Our receptionists can take down callers’ information for you to call back, or can transfer calls directly to you as you direct. Marketing your firm is necessary to grow your client base, but you can’t always take every incoming call. Rather than lose potential new clients, why not direct them to one of our virtual receptionists instead?

Affordable Virtual Reception For Your Law Office

Callers to your law office will hear a friendly, personalized greeting when they call, established by you at the time of sign up. Our receptionists will announce and transfer the call or take a message, as the situation dictates. If you are going to be at the courthouse all day or in important client meetings, you can send a message to Smiledog to advise our receptionist of your needs.

Want Smiledog to automatically take a messages all day? We can do that. Want Smiledog to transfer calls to one of your associates while you’re out? We can do that too. Each and every day, we can personalize how your calls are handled. If you get busy and can’t contact us to let us know your preferences? We’ll continue attempting to announce and transfer each call, and take a message if we cannot reach you. The only time during your business hours that your clients are routed to voicemail is if they are calling with business of a sensitive or confidential nature. As with all of your messages, you’re notified immediately via e-mail or SMS/text.

Time To Get Started?

Are you ready to sign-up for virtual reception services or just want to learn more about it? Visit our GETTING STARTED page for more information now!

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Offsite Virtual Reception for Business to Business and Manufacturing Firms

Businesses of many different stripes can benefit from giving virtual reception a try. Business to business and manufacturing firms are great candidates for virtual reception services. Incoming calls to these businesses must be handled quickly and efficiently, and Smiledog can help make that possible through friendly, capable virtual reception.

Support Staff Can Focus On Their Work

What tends to happen in growing businesses is the administrative staff juggles the incoming calls while also completing their other office responsibilities. Occasionally, these two objectives conflict, and often the ringing phone gets the “short end of the stick.” Perhaps there is a client in the office that your admin is helping with an issue, and the phone starts to ring. Typically he or she would be at the desk, available to take the call, but certainly can’t walk away from a client to take a call.

This is a scenario where virtual reception really makes sense. Your administrative staff no longer has to juggle incoming calls with administrative work — they can focus on the job duties that keep the business humming along. Our virtual receptionist can answer calls quickly, route them effectively, and everyone gets to experience even greater productivity.

Virtual Reception for Your Business to Business or Manufacturing Firm

Callers to your firm will hear your personalized greeting via our Smiledog receptionist. Our receptionists will announce the call and check availability prior to transfer. If you prefer a message, they’ll be happy to do so, or they can send the call through to you promptly. Every call is answer live, which means nothing slips through the cracks. We’re confident that you’ll be satisfied with the improved productivity in your office even as your clients experience even greater levels of customer satisfaction. Everybody wins!

Ready To Get Started?

Are you ready to get started with Smiledog? You can visit our GETTING STARTED page for more information about how to sign up, or you can call our office to discuss how we can help your business grow with virtual reception!

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How Does Voicemail Work With An Offsite Virtual Receptionist?

Most clients, before they join Smiledog, are familiar with voicemail and how it works. In fact, many of our clients were using voicemail as a de facto receptionist before coming to Smiledog and enjoying the benefits of a live answer to their incoming calls. When a client joins the Smiledog family, they’re given a voicemail account, which is utilized in a few different ways.

Aren’t All Calls Answered Live?

You might be wondering, “Wait! I’m looking for virtual reception, not another voicemail service.” Of course, we understand that! Your Smiledog voicemail during business hours is strictly used for confidential messaging that is “for your ears only.” Most clients don’t have urgent, private messaging, but we don’t want to close off that option to our clients, especially those in sensitive occupations like an attorney, doctor, or accountant. The only time your caller would be routed to voicemail during our daytime hours is in this “confidential” scenario.

After Hours Voicemail Answering

The other use for your Smiledog voicemail box is after hours, when the office is closed. Our typical client receiving a call after hours will have their incoming calls routed to voicemail. Those messages are automatically emailed out and the client can play the message as soon as they receive it, either online or you can call in, if you prefer. This is a terrific way to keep up on your messages, even if you’re at home. Even if someone has an urgent after hours need, you’ll get that message as soon as possible.

It’s Easy To Get Started With Smiledog

We’re confident that you’ll find our virtual reception services a great way to grow your business and increase your productivity. It’s easy to get started, and you can be up and running within 24-48 hours.

Call our office if you’re ready to learn more, or your can use our contact form. You can also visit our GETTING STARTED page that will start you on the path to terrific Smiledog services!

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