It is easy to communicate your availability for the day to your virtual receptionist. If you choose to update Smiledog each morning with your status and general availability for the day, the receptionists can field the calls using that information. However, this is not essential, and in fact, some clients choose not to do this at all. It really comes down to what works best for your business.
How Is A Call Handled?
When your virtual receptionist answers a call that needs transferring, she will call the person in question to announce the call. This announcement is to ensure that the person is not currently busy and unable to take a call. Virtual receptionist can tell you who is calling and the nature of the call before connecting, helping you to determine the urgency of the call.
If busy, you might ask the virtual receptionist to take a message, which can be relayed instantly via email once the call is disconnected. This allows for you to have some flexibility in receiving calls, allowing for you to request a message if you are unavailable for interruption.
Have Multiple Lines? No Problem!
For those with multiple lines, such as an office, home, and cell phone, we can announce calls to all of your lines, or just one specified line, depending on your personal preference. We make it easy for you to be as mobile as you want, while feeling confident you are receiving every important call.
Our Flexibility Sets Us Apart
The Smiledog system is incredibly flexible, allowing complete customization for each business. Calls received are treated with care, and are never simply transferred without first finding out if there is a person to take the call, and that the person is available to talk. Messages are taken live, not transferred to voicemail, giving customers the “full service” feeling. With so many calls we make today simply routed to the black hole of voicemail, this type of customer service stands above the rest.
Whether you choose to update Smiledog daily on your office status, or simply every once in a while, you can be assured that every call will be handled according to your established preferences. Give Smiledog a call today to learn more about our services, and how they can help your business experience greater growth!