FAQ Series: How Much Does it Cost and is it Worth it For Low Call Volume Businesses?

We get a lot of questions about our services.

Some from people who call in and want to know more about what we do and some from people who complete our Getting Started form and answer the question “What’s your biggest question or concern about hiring a virtual reception company”.

We find this information fascinating and want to dispel the myths and fears about hiring a virtual reception company to answer your calls, deal with your customers and help your business run smoothly.

Today we are going to address a question we get a lot:

How do we bill for services and does it make sense to use Smiledog even if my call volume is really low (e.g. 20 calls or less per month)”.

We’ll deal with this question in two parts, answering the last part first.

Is Smiledog worth it even if I have low call volume?

The answer to this is, it depends.

What does missing a call mean to your business?

Are you a wellness clinic where a new client could be worth hundreds of dollars over their life?

Are you a home services company where a missed chance to provide a quote to a homeowner could mean thousands of dollars in lost revenue?

We believe no matter how many calls you get, if there are new prospective customers calling you, then you should give them a live person to speak with.

Fewer and fewer people are leaving messages when they don’t get a live person. So don’t lose that chance to build a connection with a prospective new customer on their first call by letting it go to voicemail.

So, YES it’s worth having a virtual reception service even if your call volume is low.

YES, it’s worth having a virtual reception service even if your call volume is low.

Of course, the question of cost has to come into play here.

How do we bill for our services?

Our billing is broken into two parts.

  1. Your monthly service fee
  2. Your per minute of call time fee

Your service fee is a fixed monthly amount that ranges from $59 to $99 depending on your level of service. This is paid each month, even if there are no calls.

The second portion, your per minute call time fee, ranges from $1.59 to $1.65 per minute depending on your level of service.

An example might be if you had 30 calls in a month that lasted for 1 minute and 30 seconds each, with regular virtual reception service, your monthly bill would be $130.55 plus whatever GST or HST is charged in your province.

EXAMPLE PRICING: 30 Calls a month @ 1 minute 30 seconds each = 45 minutes of talk time x $1.59 / minute + $59 service fee = $130.55.

If you think back to what we said about what a new customer is worth than $130 bucks a month for a low call volume situation is worth it? We think so!

Want to learn more about how Smiledog’s services work? Grab our FREE 5-Minute Demo Video and Pricing Packages here. If you’re ready to get started then take a couple of minutes to complete our Getting Started form here.

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