5 Reasons Hundreds of Canadian Small Businesses Choose Smiledog to Answer their Phones

  • 1
    We answer every call professionally and with a smile (no you can't hear a smile, but trust us it makes a difference)
  • 2
    Transfer calls live or take a message if you aren't available and deliver that message ASAP via email direct to your inbox.
  • 3
    We answer common questions about your products and services (you can train us on that!)
  • 4
    Book customer appointments right on your calendar (we integrate with most of the popular web based calendars)
  • 5
    We screen calls to avoid wasted time with telemarketers 

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The best thing we did for our company was contact Smiledog !! It is so reassuring to know that friendly and knowledgable people have been answering our calls for us . We have had many clients comment on how "sweet" the girls were at our office !! Brittany & Lisa respond to every email quickly when I need them and we truly appreciate them and all the Smile Gals for there professionalism and dedication to our company. 3 years have gone by fast and looking forward to many more . Michelle Brewer
Michelle Brewer
Michelle Brewer
23:58 16 Apr 19
I have been using Smiledog for years. They are professional, polite, effective and efficient. Highly recommended. 5 out of 5 stars!
Adam Kuzik
Adam Kuzik
13:55 25 Oct 18
Smiledog remote receptionist service is really great. I became Smiledog’ s customer soon after I started a massage therapy, physiotherapy and acupuncture clinic toward the end of 2011. We have been very happy with the services of Smiledog “Your Receptionist” over the past 6 and a half years. I visited the headquarter office this summer time, and was able to meet and shake hands with so many charming and lovely girls there-23 of them! Their office is spacious and beautifully. Impressive!!!
Matthew Tian
Matthew Tian
03:55 04 Oct 18
Incredible customer service, receptionists go above and beyond to help and have always been friendly and eager to help. It is truly refreshing to have a service that brings the human touch back to customer service. It is comforting to know that you are speaking with a real person and not an automated service. I would highly recommend this company to anyone.
Tom Malone
Tom Malone
01:06 06 Sep 18
Very friendly, affordable and quick setup. Receptionists are very professional, upbeat and knowledgeable. Highly recommended for any business that wants to streamline their customer intake process, order flow and calls.
Shawn Gervais
Shawn Gervais
16:36 09 May 18
I have worked for the company it's self as one of the receptionist.. Jeff & Brittany really care about the clients and what the receptionist do to make the clients lives/and business more efficient. Yes, we're all human and make mistakes, our clients were very understanding. It's a very friendly environment to work in, for an office FULL of women, they're a very great great bunch. I miss all of my smiles, and the team it's self.. I recommend this company to ANY business looking to have a receptionist, and ANY person looking for a job. This is a very very remarkable place to work. Great team, boss and values. Professional, Smiling, and Awesome. That's what they are!
tyler fifield
tyler fifield
16:26 15 Mar 17
Smiledog allowed me to grow my business. I found them when I was at a point that my call volume was getting too high to manage myself, but didn't merit having a full time staff person sitting by the phone. My business has grown and although I now have a full time staff member to manage my front desk, Smiledog is still a huge part of my business as they allow us the ability to give our full attention to clients in front of us at our office while we can trust Smiledog to care for the clients on the phone.
Kentville Office
Kentville Office
13:08 29 Dec 16
Smiledog was reception for my company for a few years as we grew our clientele. They did a good job and at times I know it was challenging. Jeff and Brittany did their best to ensure things went smoothly and even went above and beyond for the growing and changing needs for my business reception. I would recommend this company because the owner cares about the quality of service and reputation. Your questions and concerns do not fall on deaf ears. This is the next best thing to having a receptionist sit at your office and usually less costly as well.
Carrie Ann Courage RMT
Carrie Ann Courage RMT
03:57 05 Dec 16
Very happy with the service the Smiledog gals provide. They follow my directions to a T. Very quick to respond to my requests or update my file/status and are always very friendly and enthusiastic in my communications with them. Great company and awesome team answering the phones.
05:24 03 Dec 16
I am so grateful for Smiledog's professionalism with my patients. The set up process was simple and quick. After I completed the setup process they discovered a few key ares of my phone system that even I hadn't considered. Thank you for all your hard work!
Mark Vanotterloo
Mark Vanotterloo
17:01 01 Dec 16
I had a great experience with Smiledog. They are professional, friendly and always answer questions swiftly. This is a very convenient service, for example, clients have access to live voice reception during a much wider range of hours than regular business hours, rain, snow or shine! Two thumbs up!
Dr. Nadia Bakir, ND, MSc, HOM
Dr. Nadia Bakir, ND, MSc, HOM
20:38 29 Nov 16

More than taking a message

It’s all about attitude. Consider us your real receptionist, at your front desk. No script. Friendly & professional reception who are knowledgeable about the products & services you offer.

We’re more than just an answering service. It starts with a discussion, and we customize a solution for your company.

Packages to solve the growing pains of a small business or handle high call volumes of a large office.

Smiledog's Services for Small Business

Full-time Virtual Reception

  • Call screening so you know who's on the line
  • Cost effective for small businesses
  • System displays instructions for how your calls are to be answered

Back-up Virtual Reception

  • Cover lunch hours, sick days, maternity leaves and vacations
  • Turn full call forward on or off when you need
  • Use back-up call forward & send only your overflow calls to us

Appointment Setting

  • 8 web-based calendars supported
  • Dynamic online calendars, all changes reflected in real-time
  • Instant Email Notification

How do we get it right every time?

Your Company Setup. How easy it is to get your company and staff started with our system.

Your Greeting. How Smiledog gets your company name and personalized greeting right every time.

Transferring Your Calls. How we know if you're available to take a call.

Your Messages. How you are notified of your messages so you can stay in touch.

Discover how Virtual Reception Can Help Your Business!

Get access to our FREE 5-Minute Demo Video and Price Guide now.

What Our Customers Have to Say:

“oh your receptionist so and so is really friendly and helpful"

“Their customer service is really top notch. I’ve had lots of feedback from people saying “oh your receptionist so and so is really friendly and helpful. Well that’s our Smiledog receptionist!"

Kim Sampson

RMT & Owner Symmetry Wellness - Dartmouth, NS

“seamless reception, quick response times and timely follow up”

“They provided se​​​​amless reception, quick response times and timely follow up with clients when r​​​​equired. The back end set up was very user friendly allowing for changes to be made in real time.

Barbara Weiss

Naturopathic Doctor Kinetic Care - Port Hope On

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