As the premier local virtual receptionist provider, Smiledog makes it a priority to ensure each inbound call is answered accurately, to the satisfaction of each client. Smiledog uses advanced software that helps receptionists answer calls with confidence. Combining high-tech software with well-trained receptionists results in each call directed efficiently and, most importantly, correctly.
Individualized, Customized Customer Experience
Each new client to Smiledog receives their own customized number in order to get connected into the system. New businesses just opening their doors can opt to use this number for their main businesses phone, with the assurance that if they one day decide to leave Smiledog, they can take that number with them. Established businesses will, of course, want to retain their current numbers, which are simply forwarded to the unique Smiledog number.
Advanced Software Ensures Accuracy
When a caller dials your business number, it is routed into the Smiledog system, where the computer utilizes caller ID to trigger the screen for your business page. This screen contains all of the important information the receptionist needs to handle the call, including the all-important custom greeting.
Our virtual receptionists only handle one call at a time, which means that the screen is locked in place during the call. This prevents any errors from occurring and ensures that all the pertinent information needed to handle the call is right at the receptionist’s fingertips.
Smiledog Offers Flexibility
The services that Smiledog provides are extremely flexible, allowing businesses to create a completely customized experience for their callers. One of Smiledog’s primary goals is for callers to be completely unaware that they are being routed through virtual reception — the goal is for all callers to assume they are reaching the business in-house. Smiledog achieves this by taking time to about the business needs and culture before a call is ever taken.
Call Smiledog today to discuss your organization’s needs, and let us help you determine if virtual reception is the right choice for your growing business!