Smiledog makes a commitment to answer each incoming call live. Other virtual receptionist services rely on voicemail during call overload, while Smiledog is always fully-staffed to handle all incoming calls. After all, companies don’t need to pay a premium for voicemail — they can install that themselves. When a company pays for virtual reception, Smiledog promises to provide those services.

What Is The Difference Between Virtual Reception & Call Centers?

If you’ve ever wondered about the difference between virtual reception and a call center, it’s pretty simple. Virtual receptionists answer calls live, just as one would in your office. Call centers take incoming calls and put them on hold as they enter the system. Smiledog strives to make the callers’ experience as seamless as possible, efficiently answering and directing calls live.

Does Smiledog Use The “Hold” Button?

Smiledog does occasionally put callers on hold, as call volumes unexpectedly rise. However, they return to the caller as soon as possible, directing the call in person instead of simply putting the call into voicemail. This situation is certainly not the norm for Smiledog — if calls become so heavy that people are regularly put on hold, we know it’s time to staff up our virtual receptionists.

The other instance during which callers might be placed on hold is when our virtual receptionists are seeking the answer to a question for a caller. There is also a brief hold period when our receptionists ensure availability to take the call.

All The Benefits Of In-House Reception, None Of The Drawbacks

Smiledog’s goal is to give your callers the impression they are calling your office, not being directed through virtual reception. After all, one of the great benefits of virtual reception is having the appearance of in-house reception without the drawbacks. We want the first impression each caller has of your company to be friendly efficiency, leaving happy current and potential customers.

Call Smiledog today to learn more about how we can help you generate new business and grow your revenues through virtual receptionist services!

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