How Virtual Receptionists Handle After Hours Calls for Your Business?

 

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Over the years, we here at Smiledog have learned a few things about how different businesses use virtual reception. Most of the businesses we work with need answering services during daytime hours. However, there are a wide variety of businesses that need after hours services, and you might be wondering how we accommodate these companies.

The good news is that no matter what your situation, we can find a solution that makes you feel confident all of your calls are handled well. We always strive to find the right solution for each company that uses our services, so they feel like their clients receive top-notch customer service.

Have Emergency Calls? We Can Do That!

If your business is the type that could have after hours emergency calls, we have an option of around the clock answering as an add-on, but you must also be a client of Smiledog’s regular daytime service . When you sign up for services, you can discuss the nature of your needs with Smiledog, and we’ll be able to come up with a solution that will help you feel secure in your after hours needs. Some of our current clients utilize after hours voicemail, auto attendants, or even redirects to other lines.

Non-Urgent After Hours Calls

Many of our clients do not object to voicemail after 8pm EST, after all, not many business calls come in after that time. Your after hours calls can be routed to voicemail, where clients can leave their message for you. That message is immediately sent to your voicemail or text/SMS, and you can play it at your convenience. You don’t have to wait to get to the office to receive your voicemails, which offers you great flexibility. For the most part, our clients don’t receive many after-hours calls, but our voicemail notification service lets you get those few and far-between that do come in.

For those who use our appointment setting services, these are not available after hours. Clients, of course, can leave a message with their desired appointment time, which can be accommodated the next morning! Smiledog can handle these messages and the appointment follow-up, or you can do it. As with everything at Smiledog, the services are customizable according to what works best for your situation.

Getting Started With Smiledog Is Easy!

Smiledog works hard to get everyone up and running fast and without hassle — most of our clients can be using our services within 24-48 hours. You can call to set up services, or you can sign up online — it’s so easy! You don’t need to change your business phone or marketing materials, because your existing lines are forwarded to your Smiledog dedicated line. Most phone systems already have the capability for call forwarding, so there is no complicated technical setup for most clients.

We are sure you’ll love our affordable virtual reception services, and we’re looking forward to helping you grow your business and increase your productivity.

Call our office to learn more or sign up today, or you can use the contact form on this page. Ready to sign up now? Visit our GETTING STARTED page for everything you need to know to get going!

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