What Will a Virtual Receptionist Say When They Answer My Phone Calls?

Smiledog uses advanced virtual receptionist software that’s designed to assist in proper handling of each and every call. The software can identify for the receptionist which business the caller is trying to reach, ensuring that each call is handled professionally — and most importantly — correctly. The virtual receptionist is the first point of contact for the caller, and we take that responsibility seriously.

Sophisticated Software Designed To Meet Your Needs

The sophisticated software Smiledog receptionists use has detailed screens for each business, allowing for all the important information to be displayed. For example, most businesses have a preferred script for how to answer each call, such as, “Thank you for calling XYZ Company. My name is Ashley, how may I help you?” With Smiledog, this script is completely customizable, whether you’re a traditional business preferring a classic formal greeting, or a speciality business looking for a more colourful greeting.

Fully Customizable Experience

This detailed screen displays your team’s availability for the day, informing the receptionists of how calls for particular individuals should be handled. The virtual receptionist uses these notes to determine whether he should put a call through, take a message, or direct the call to another team member. Everything is fully customizable, giving you the flexibility you want in handling the variety of inbound calls to your business.

Getting To Know Our Clients

When a new client joins Smiledog, we take the time to carefully interview them, learning about their business culture and goals in order to fully understand how best to answer, field, and handle calls. It’s important to Smiledog to maintain a transparency for businesses, leaving callers none the wiser that they’ve gone through virtual reception.

The best way to find out how Smiledog can help your business take its reception to the next level is to call us to discuss your needs.

  • in FAQ
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  • April 10, 2014
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