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The key elements to excellent customer service

The key elements to excellent customer service

Some say great customer service is an art. Others say it comes down to a scientific mix of character traits. We think the key elements for success lie somewhere between the two. We have put together a comprehensive list of skills, that are both developable and...

The Art of Telephone Upselling

The Art of Telephone Upselling

Maximizing your Telephone Upselling Results: 1. Extend the Customer Relationship 2. Use a Customer Relationship Management System (CRM) 3. Leverage On-Hold Systems 4. Offer Upselling Incentives 5. Set Realistic Expecatations What is Upselling? Telephone upselling is a...

How to make the most from your Appointment Scheduling

How to make the most from your Appointment Scheduling

How to Make the Most from your Appointment Scheduling Believe it or not, there is a science to efficient appointment scheduling. Scheduling appointments is a vital part to clinic efficiency and as a result, clinic profitability. Understanding the techniques that frame...

Building trust in a virtual workplace

Building trust in a virtual workplace

How to Build Trust in a Virtual Workplace Building trust in a virtual workplace is the cornerstone of all high-performance organizations. In fact, according to the Harvard Business Review, high-performance companies report 50% more productivity, 76% more engagement,...

The real cost of missing a call

The real cost of missing a call

The real cost of missing a call You've heard us chat about this before. The real cost of missing a call, especially on the first attempt. First, it may not shock you to know that 75% of callers hang-up if they get a voicemail. However, did you realize that 85% of...

COVID-19 and The rise of remote healthcare (Telehealth) | Smiledog

COVID-19 and The rise of remote healthcare (Telehealth) | Smiledog

The Rise of Telehealth Covid-19 has swept through the Canadian provinces, bringing with it the recommendation to stay out of public spaces as much as possible. Medical clinics and hospitals are clocking in as some of the riskier places to visit. As a result, it seems,...

How to deal with an angry customer on the phone – 10 steps

How to deal with an angry customer on the phone – 10 steps

If you work in customer service, chances are you've had at least one run-in with an angry customer on the phone.  Believe it or not, with the proper tools, it is possible to turn a nasty situation with an angry customer into a positive outcome. As customer...

When is an answering service right for your business?

When is an answering service right for your business?

When is an answering service right for your business? It can be difficult for busy business owners to measure when it may be time to hire a virtual receptionist. The most obvious question is when does the benefit outweigh the cost? Luckily, there are several key...