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How to deal with an angry customer on the phone – 10 steps

How to deal with an angry customer on the phone – 10 steps

If you work in customer service, chances are you've had at least one run-in with an angry customer on the phone.  Believe it or not, with the proper tools, it is possible to turn a nasty situation with an angry customer into a positive outcome. As customer...

When is an answering service right for your business?

When is an answering service right for your business?

When is an answering service right for your business? It can be difficult for busy business owners to measure when it may be time to hire a virtual receptionist. The most obvious question is when does the benefit outweigh the cost? Luckily, there are several key...

The science behind answering the phone with a smile

The science behind answering the phone with a smile

It may sound like a gimmick, but believe it or not, answering the phone with a smile makes a difference. Not only that, there are scientific reasons to back it up. We believe in this so much at Smiledog, we named our company based on this premise. Today on the blog,...

Answering Service Vs Virtual Reception – What’s the Difference?

Answering Service Vs Virtual Reception – What’s the Difference?

Many business owners see a phone answering service and virtual receptionist service as the exact same thing. On the surface, they’re right, both types of businesses answer the phone when it rings It’s how a virtual receptionist handles that call that differentiates...

Why Virtual Reception for Medical Clinics Just Works | Smiledog

Why Virtual Reception for Medical Clinics Just Works | Smiledog

In the medical, dental or even chiropractic and wellness fields, a missed call can mean big bucks over the lifetime of a new patient. This is just one of the reasons so many medical clinics have enlisted the help of a virtual receptionist business to ensure all...

Be Weary of Small Business Telephone Answering Software

Be Weary of Small Business Telephone Answering Software

The software industry has automated a lot of things and saved a lot of time. Small business telephone answering software is not one of those things.Most businesses are still what we like to call human to human. When you call into any sort of business you want to speak...

How Much Does Virtual Reception Cost? | Smiledog

How Much Does Virtual Reception Cost? | Smiledog

We get a lot of questions about our services. Some from people who call in and want to know more about what we do and some from people who complete our Getting Started form and answer the question “What’s your biggest question or concern about hiring a virtual...

3 Ways Your Phone is Losing You New Business and Customers

3 Ways Your Phone is Losing You New Business and Customers

The phone is the gateway to most businesses. Even in this hyper-connected online world phone calls are responsible for more leads than email or forms on a website. This means answering your phone when it rings is extremely important to the long-term health and growth...