It is easy to communicate your availability for the day to your virtual receptionist. If you choose to update Smiledog each morning with your status and general availability for the day, the receptionists can field the calls using that information. However, this is not essential, and in fact, some clients choose not to do this at all. It really comes down to what works best for your business.
How Is A Call Handled?
When your virtual receptionist answers a call that needs transferring, she will call the person in question to announce the call. This announcement is to ensure that the person is not currently busy and unable to take a call. Virtual receptionist can tell you who is calling and the nature of the call before connecting, helping you to determine the urgency of the call.
If busy, you might ask the virtual receptionist to take a message, which can be relayed instantly via email once the call is disconnected. This allows for you to have some flexibility in receiving calls, allowing for you to request a message if you are unavailable for interruption.
Have Multiple Lines? No Problem!
For those with multiple lines, such as an office, home, and cell phone, we can announce calls to all of your lines, or just one specified line, depending on your personal preference. We make it easy for you to be as mobile as you want, while feeling confident you are receiving every important call.
Our Flexibility Sets Us Apart
The Smiledog system is incredibly flexible, allowing complete customization for each business. Calls received are treated with care, and are never simply transferred without first finding out if there is a person to take the call, and that the person is available to talk. Messages are taken live, not transferred to voicemail, giving customers the “full service” feeling. With so many calls we make today simply routed to the black hole of voicemail, this type of customer service stands above the rest.
Whether you choose to update Smiledog daily on your office status, or simply every once in a while, you can be assured that every call will be handled according to your established preferences. Give Smiledog a call today to learn more about our services, and how they can help your business experience greater growth!
One of the more common questions potential Smiledog clients ask is how calls are transferred once they’ve routed in through Smiledog’s system. Many companies like the idea of outsourcing their reception services, but are nervous that callers will experience a drop in customer service satisfaction. Not only can Smiledog offer your callers the seamless call experience you’re seeking, they can do it all at the touch of a button.
Easy Call Answering Every Time
When a caller dials your business phone number, the call is routed into Smiledog’s system, where the caller ID automatically loads your business information on the screen of the virtual receptionist. The screen contains all of the unique information about your business, including the customized greeting and specifics about how to handle various types of calls. The screen is locked in place for the duration of the call, ensuring complete accuracy.
Simple, Courteous Call Routing
If, on a particular call, a transfer is appropriate, Smiledog first calls to make sure that person is available for a call. If the answer is yes, that call is connected the click of a button. If unavailable, the virtual receptionist knows to take a complete and accurate message for instant relay via email.
Your Clients Will Never Know
It really works as if the receptionist is in the next room! The technology is easy-to-use for our receptionists, allowing them to always feel confident answering a wide variety of calls. Smiledog strives to provide businesses with a seamless call experience every time.
Smiledog is able to assist clients in a wide variety of ways, depending on their business needs and goals. If you are considering virtual receptionist services, reach out to us by phone so we can help answer your questions and help realize your goals for your growing business!
As the premier local virtual receptionist provider, Smiledog makes it a priority to ensure each inbound call is answered accurately, to the satisfaction of each client. Smiledog uses advanced software that helps receptionists answer calls with confidence. Combining high-tech software with well-trained receptionists results in each call directed efficiently and, most importantly, correctly.
Individualized, Customized Customer Experience
Each new client to Smiledog receives their own customized number in order to get connected into the system. New businesses just opening their doors can opt to use this number for their main businesses phone, with the assurance that if they one day decide to leave Smiledog, they can take that number with them. Established businesses will, of course, want to retain their current numbers, which are simply forwarded to the unique Smiledog number.
Advanced Software Ensures Accuracy
When a caller dials your business number, it is routed into the Smiledog system, where the computer utilizes caller ID to trigger the screen for your business page. This screen contains all of the important information the receptionist needs to handle the call, including the all-important custom greeting.
Our virtual receptionists only handle one call at a time, which means that the screen is locked in place during the call. This prevents any errors from occurring and ensures that all the pertinent information needed to handle the call is right at the receptionist’s fingertips.
Smiledog Offers Flexibility
The services that Smiledog provides are extremely flexible, allowing businesses to create a completely customized experience for their callers. One of Smiledog’s primary goals is for callers to be completely unaware that they are being routed through virtual reception — the goal is for all callers to assume they are reaching the business in-house. Smiledog achieves this by taking time to about the business needs and culture before a call is ever taken.
Call Smiledog today to discuss your organization’s needs, and let us help you determine if virtual reception is the right choice for your growing business!
Smiledog uses advanced virtual receptionist software that’s designed to assist in proper handling of each and every call. The software can identify for the receptionist which business the caller is trying to reach, ensuring that each call is handled professionally — and most importantly — correctly. The virtual receptionist is the first point of contact for the caller, and we take that responsibility seriously.
Sophisticated Software Designed To Meet Your Needs
The sophisticated software Smiledog receptionists use has detailed screens for each business, allowing for all the important information to be displayed. For example, most businesses have a preferred script for how to answer each call, such as, “Thank you for calling XYZ Company. My name is Ashley, how may I help you?” With Smiledog, this script is completely customizable, whether you’re a traditional business preferring a classic formal greeting, or a speciality business looking for a more colourful greeting.
Fully Customizable Experience
This detailed screen displays your team’s availability for the day, informing the receptionists of how calls for particular individuals should be handled. The virtual receptionist uses these notes to determine whether he should put a call through, take a message, or direct the call to another team member. Everything is fully customizable, giving you the flexibility you want in handling the variety of inbound calls to your business.
Getting To Know Our Clients
When a new client joins Smiledog, we take the time to carefully interview them, learning about their business culture and goals in order to fully understand how best to answer, field, and handle calls. It’s important to Smiledog to maintain a transparency for businesses, leaving callers none the wiser that they’ve gone through virtual reception.
The best way to find out how Smiledog can help your business take its reception to the next level is to call us to discuss your needs.