Though we are not a call centre, Smiledog is able to make outgoing calls for your business. If you’re wondering what those calls would be like, let’s take a closer look at the Smiledog service. Our basic services entail answering your incoming calls, announcing and transferring those calls, and taking messages as you direct. In addition to these services, we can also perform phone-based small tasks for you, such as filling out forms or collecting certain information. Appointment-setting services are also another option for those seeking our virtual reception services.
What Outgoing Calls Does Smiledog Make?
An example of an outgoing call that Smiledog makes is the example of one of our clients calling in sick. When one of our clients is ill, he or she can call our office and request that the day’s appointments be rescheduled due to illness. Our receptionists can call the scheduled clients for that day and rebook the appointments for a future date.
Larger offices may not need this service because of coworkers who can take up the slack, but for smaller businesses or solo practitioners, this service is invaluable. It’s just like having an in-house receptionist ready and willing to perform in an emergency situation.
Smiledog’s Commitment To You
Our primary goal as a business is to provide premium virtual receptionist services to each and every one of our clients, with the hope that our service is completely transparent to incoming callers. The idea that we have in mind is that it always appears as though we are in-house receptionists to callers.
Call Today For More Information
If you’re curious to learn more about how virtual reception can streamline your business operations, call us today. We are excited to meet with you to learn more about your business, and to offer suggestions on how Smiledog can make a big difference to your productivity and bottom line!
Contact us by phone today or visit our GETTING STARTED page to learn more!
At Smiledog, we really consider that every incoming call is a “customer service” call. Though they may just be looking to speak with someone for a moment, we still consider the transfer of the call an experience that should satisfy the customer. When customers get an auto-answer or a voicemail, we think customer service is compromised. We feel that the best customer service comes when a business is answering each and every call during the business day with a live, friendly greeting.
What If An Angry Customer Calls?
Every business has the occasional irate caller, no matter how hard they work to satisfy their customers. We’re not afraid of these callers, in fact, our virtual receptionists are trained in how to handle every kind of caller in a calm, professional manner. They are able to reassurance and support, without compromising your position as a decision-maker in your business.
You may already have “best practices” in place to handle customer issues when they call in. You can discuss these protocols with us so that we understand them, and that we can properly direct our receptionists in your preferred procedures. Typically, our clients have a certain amount of information they want collected from customers with issues, so they can return a call with a solution in mind. You can create forms to ensure proper information is always collected.
We Want To Be Your Receptionist, Not Just Your Answering Service
Many who sign up with answering services get just that: an answering service. At Smiledog, we aim higher, hoping to replicate the experience of having an in-house receptionist. This is what sets us apart from the competition — we’re not just your answering service; we’re something more.
Call us today or visit our GETTING STARTED page to learn more about our services, and how we aim to provide the best customer service to you, and your customers too!
Startup businesses interested in virtual reception may wonder if Smiledog can be your phone provider, and the answer is, yes! One of the great advantages of using Smiledog for smaller startups is that we can get everything ready to go as far as phone services go. When new companies come to Smiledog, they may not yet have a business line. Smiledog clients can use the number issued by Smiledog as their main number, and never have to worry about call forwarding.
Let Smiledog Help You Get Started
Starting a new business can be a challenge, and by letting Smiledog handle getting your business phone set up, you save time and energy for the more important things. You can use a local or toll-free 800 line; whichever suits your particular business. You can publish this number in your marketing materials and in advertising with confidence, because you can always keep this number. If you decide to leave Smiledog in the future, you don’t have to worry about the hassle of getting a new phone number. (Of course, we hope you always stay with Smiledog!)
Smiledog Service Basics
If you’re wondering how our services work, it’s actually pretty simple. Either full time or part time, we can answer your incoming calls during business hours. We answer all calls live, with a friendly receptionist delivering your preferred greeting to all your callers. Our sophisticated phone technology makes certain each caller gets the appropriate greeting, and we can even do small tasks and make appointments for you as well.
Contact Us Today To Learn More!
New businesses just getting started can discover the convenience and ease of handling phone calls by trying virtual reception. You can call our office and discuss more about your specific needs, and discover how we can custom-design a phone plan that meets your needs while accommodating your budget.
Call us today to learn more, or visit our GETTING STARTED page today! We’re looking forward to hearing from you!
There is an incredible degree of flexibility when you work with Smiledog as your virtual reception solution. Some of our clients come on board with Smiledog as full-time users, meaning that Smiledog handles all incoming calls and messaging. However, many businesses don’t need that much coverage, and would prefer using Smiledog on a part time or backup basis. The good news is that our services are entirely customizable, and we can arrange a coverage solution that meets your individual needs.
The Smiledog Way
Whether using Smiledog full or part time, the way our service works is the same. If Smiledog is answering your incoming calls for that day, each caller is answered with a live receptionist, using your preferred greeting. After announcing the call, we complete the transfer, or take a message as directed. Full time reception users get this service throughout the business day, every day.
Part Time With Smiledog
Those using Smiledog on a part time basis can manage their service in a few different ways. The first option is to simply turn on the call forwarding feature, sending calls coming directly to your business line to Smiledog’s dedicated line for your business. This is a great feature that you might use when you have meetings, are out of the office, or otherwise need phone coverage. It’s also convenient for call answering while your receptionist is at lunch, on vacation, or otherwise unable to answer calls.
The second option for part time Smiledog services is is to use our busy call forwarding service, which sends the call to Smiledog if the incoming line is busy. This is great for businesses who have occasional high call volumes. Another option is to have the call automatically transferred after 3 or 4 rings, a great option if you don’t want to worry about remembering to turn on the feature when needed.
Smiledog Strives To Meet Your Needs
At Smiledog, we understand that every business is different, and we want to meet your needs, whatever they may be. Our services are completely customizable, and we focus our energy on making sure we fulfill your needs and expectations.
Call Smiledog today and learn how virtual receptionist services can change your office operations for the better! If you’re ready to begin now, visit our GETTING STARTED page!
Businesses of many different stripes can benefit from giving virtual reception a try. Business to business and manufacturing firms are great candidates for virtual reception services. Incoming calls to these businesses must be handled quickly and efficiently, and Smiledog can help make that possible through friendly, capable virtual reception.
Support Staff Can Focus On Their Work
What tends to happen in growing businesses is the administrative staff juggles the incoming calls while also completing their other office responsibilities. Occasionally, these two objectives conflict, and often the ringing phone gets the “short end of the stick.” Perhaps there is a client in the office that your admin is helping with an issue, and the phone starts to ring. Typically he or she would be at the desk, available to take the call, but certainly can’t walk away from a client to take a call.
This is a scenario where virtual reception really makes sense. Your administrative staff no longer has to juggle incoming calls with administrative work — they can focus on the job duties that keep the business humming along. Our virtual receptionist can answer calls quickly, route them effectively, and everyone gets to experience even greater productivity.
Virtual Reception for Your Business to Business or Manufacturing Firm
Callers to your firm will hear your personalized greeting via our Smiledog receptionist. Our receptionists will announce the call and check availability prior to transfer. If you prefer a message, they’ll be happy to do so, or they can send the call through to you promptly. Every call is answer live, which means nothing slips through the cracks. We’re confident that you’ll be satisfied with the improved productivity in your office even as your clients experience even greater levels of customer satisfaction. Everybody wins!
Ready To Get Started?
Are you ready to get started with Smiledog? You can visit our GETTING STARTED page for more information about how to sign up, or you can call our office to discuss how we can help your business grow with virtual reception!
Most clients, before they join Smiledog, are familiar with voicemail and how it works. In fact, many of our clients were using voicemail as a de facto receptionist before coming to Smiledog and enjoying the benefits of a live answer to their incoming calls. When a client joins the Smiledog family, they’re given a voicemail account, which is utilized in a few different ways.
Aren’t All Calls Answered Live?
You might be wondering, “Wait! I’m looking for virtual reception, not another voicemail service.” Of course, we understand that! Your Smiledog voicemail during business hours is strictly used for confidential messaging that is “for your ears only.” Most clients don’t have urgent, private messaging, but we don’t want to close off that option to our clients, especially those in sensitive occupations like an attorney, doctor, or accountant. The only time your caller would be routed to voicemail during our daytime hours is in this “confidential” scenario.
After Hours Voicemail Answering
The other use for your Smiledog voicemail box is after hours, when the office is closed. Our typical client receiving a call after hours will have their incoming calls routed to voicemail. Those messages are automatically emailed out and the client can play the message as soon as they receive it, either online or you can call in, if you prefer. This is a terrific way to keep up on your messages, even if you’re at home. Even if someone has an urgent after hours need, you’ll get that message as soon as possible.
It’s Easy To Get Started With Smiledog
We’re confident that you’ll find our virtual reception services a great way to grow your business and increase your productivity. It’s easy to get started, and you can be up and running within 24-48 hours.
Call our office if you’re ready to learn more, or your can use our contact form. You can also visit our GETTING STARTED page that will start you on the path to terrific Smiledog services!