Over the years, we here at Smiledog have learned a few things about how different businesses use virtual reception. Most of the businesses we work with need answering services during daytime hours. However, there are a wide variety of businesses that need after hours services, and you might be wondering how we accommodate these companies.
The good news is that no matter what your situation, we can find a solution that makes you feel confident all of your calls are handled well. We always strive to find the right solution for each company that uses our services, so they feel like their clients receive top-notch customer service.
Have Emergency Calls? We Can Do That!
If your business is the type that could have after hours emergency calls, we have an option of around the clock answering as an add-on, but you must also be a client of Smiledog’s regular daytime service . When you sign up for services, you can discuss the nature of your needs with Smiledog, and we’ll be able to come up with a solution that will help you feel secure in your after hours needs. Some of our current clients utilize after hours voicemail, auto attendants, or even redirects to other lines.
Non-Urgent After Hours Calls
Many of our clients do not object to voicemail after 8pm EST, after all, not many business calls come in after that time. Your after hours calls can be routed to voicemail, where clients can leave their message for you. That message is immediately sent to your voicemail or text/SMS, and you can play it at your convenience. You don’t have to wait to get to the office to receive your voicemails, which offers you great flexibility. For the most part, our clients don’t receive many after-hours calls, but our voicemail notification service lets you get those few and far-between that do come in.
For those who use our appointment setting services, these are not available after hours. Clients, of course, can leave a message with their desired appointment time, which can be accommodated the next morning! Smiledog can handle these messages and the appointment follow-up, or you can do it. As with everything at Smiledog, the services are customizable according to what works best for your situation.
Getting Started With Smiledog Is Easy!
Smiledog works hard to get everyone up and running fast and without hassle — most of our clients can be using our services within 24-48 hours. You can call to set up services, or you can sign up online — it’s so easy! You don’t need to change your business phone or marketing materials, because your existing lines are forwarded to your Smiledog dedicated line. Most phone systems already have the capability for call forwarding, so there is no complicated technical setup for most clients.
We are sure you’ll love our affordable virtual reception services, and we’re looking forward to helping you grow your business and increase your productivity.
Call our office to learn more or sign up today, or you can use the contact form on this page. Ready to sign up now? Visit our GETTING STARTED page for everything you need to know to get going!
Smiledog prides itself on being a virtual reception provider that really listen to its prospective clients, offering them ways to increase and grow their business, no matter what their current circumstances may be. They do this by offering a variety of different services that businesses can use depending on their needs, which can later be changed or altered if needed, in order meet the needs of a growing company.
What Does Full Service Mean To Smiledog?
Our staff really shines when it comes to full-time virtual reception services. With one simple call forwarding function, Smiledog can answer all of your incoming calls according to your predetermined script, announce and transfer calls as needed, and take messages as you direct. For businesses that are appointment-based, Smiledog can also use live, dynamic web-based calendaring systems to book appointments for you. This means no double-booking, even if you are booking an appointment with a client at your office at the same time.
24 X 7 Backup Answering Services
We offer 24×7 backup answering service for clients that need that kind of coverage. This is the type of service that many plumbers, roofing, or those in health services might need for clients with after-hours emergency needs. This service is a little different than the services offered during normal business hours, but no less effective in getting you your messages as soon as they come in. We can use auto-attendants or redirects to other numbers as well. You let us know your needs, and we make it happen.
Typically, incoming calls after hours are routed to voicemail, where clients are invited to leave a message for you. As soon as the call is completed, you’re notified via email with the audio message attached. We can also use alternative notification services such as text/SMS. This means that you get your after hours messages immediately, without any kind of delays. We want to serve our clients to the best of our ability at all hours, so this is why you can count on us for reliable after hours services. For those who use our appointment-setting services, unfortunately we cannot provide these services after hours.
Getting Started With Smiledog Is Easy
Smiledog makes it easy for any business to get started with their services, and most businesses can be up and running within 24-48 hours. We can get you started over the phone or even right online —it’s really that easy! There is no need to change your number or any of your marketing materials to use Smiledog services, so you can try Smiledog with confidence. In addition, you can probably do the forwarding easily using the phone system you already have. There is no complicated changes to your phone system needed, in most cases.
We think you’ll love versatile and affordable of virtual reception services —not only how it makes messaging easier and more convenient, but also how it can increase your productivity and business volume.
Call our office today or use our contact form to get in touch and learn more about our services.
One of the most common questions that we’re asked here at Smiledog is, “How the heck do my incoming calls get to your offsite receptionist?” After all, many of our clients are not in the same city as we are. The answer may be surprising: it actually isn’t that tough at all to make this transition, and it is likely that your current phone system already has the technical capability built right in. If you’re interested in making the transition to an offsite receptionist, the transition could be as easy as changing a few programming options.
We Offer A Variety Of Options To Our Clients
We offer three types of call forwarding features, and businesses choose the option that best fits their business needs. We offer full call-forwarding, “busy” call forwarding, and “no-answer” or delayed call forwarding. Once you sign up with Smiledog services and choose your type of call forwarding, services are as easy as forwarding to your unique, dedicated Smiledog phone number you receive upon signup.
Full Call Forwarding
Full call forwarding is the solution for clients who don’t currently have in-house reception, and wish to have all incoming calls answered by our friendly receptionists. This is an easy, hassle-free setup. All you do is forward your current business line to us and leave the settings in place permanently. You go from no reception to full-service, friendly reception in a matter of hours — no reading resumes, running background checks, or haggling over hourly pay. It’s really that easy!
Busy Call Forwarding
Busy call forwarding is the next option that we offer to our clients, where the line is forwarded to Smiledog only when your line rings busy. This makes Smiledog a backup reception, ready to take the call when your current receptionist is busy with other clients. Forget missing important calls — you’ll get your messages instantly via email or text from our receptionists.
No-Answer Or Delayed Call Forwarding
The final type of call forwarding that we offer to our clients is a no-answer or delayed call forward option. In this scenario, your callers are sent to Smiledog’s receptionist after a set of rings with no answer. Most of these clients tend to have periodic episodes of high call volume, or receptionists that double as office administrators and who have duties that periodically take them away from the phones. After a number of rings that you specify — usually 3 or 4 — the call is forwarded to Smiledog. Using this option prevents missing calls (and potential new business) and relieves you of the need to hire a another person to your payroll.
If you are ready to expand and grow your business, one way to do that is to use virtual reception. We allow you to take more calls, get more messages, and book more business.
Call our office today or use our online contact form to learn more, or visit our GETTING STARTED page and sign up right now!
Getting started with Smiledog offsite virtual reception service is about as easy at it gets. We live in a technological age where the Internet makes it easy to make a change such as starting virtual reception services quick and pain-free. The main issue our clients experience during the setup process is forwarding a current business line to the new, exclusive Smiledog phone line.
No Need To Change Your Current Number!
When you start with Smiledog, we don’t expect you to change your number. We understand the marketing money that you’ve invested in your advertising, and changing your number in phone books, business cards, and in other venues can be costly as well as a hassle. That’s why we provide a number to which you can forward your current line, making the change to your Smiledog number seamless and easy.
Easy Full-Time Virtual Reception
There are a few ways that you can use Smiledog services. The first way that many of our clients choose to use our services is as a full-time reception solution. This service is straight-forward and simple, meaning that you forward your phone line to our service as a permanent reception solution. We answer all incoming calls according to your preferred script, announce and transfer calls or take messages as you direct from day to day.
You might be wondering how to forward your number, and most of our clients can do it themselves at their business location. Should you run into difficulty during this step, you can call your telephone provider and they can direct you step-by-step how to forward, or send a technician to assist you. Call forwarding in this manner results in all calls being forwarded to Smiledog when clients make a call to your office number.
Backup Reception Only When You Need It
Smiledog also offers backup reception options for their clients, which can work a few different ways. How you use it is entirely up to you. Some clients use Smiledog only when they are out of the office, turning on the call forwarding when they leave.
An alternative option for backup reception is to set up no-answer or delayed call forwarding. This is a great option for those who have in-house reception with periodic high call volume, or who also deal with administrative manners or helping clients in the office. For these times when the in-house receptionist isn’t available, calls can be forwarded to Smiledog. Usually in this scenario, you might have an auto-forward that engages after 3 or 4 rings.
We Help You Every Step Of The Way
For those wanting this more involved forwarding setup, we will assist you in getting everything exactly as you want it. Smiledog wants you to have your virtual reception settings arranged exactly in the manner that most benefits your business and helps it to grow. We are here for our clients, and we are flexible, tailoring our services to meet your needs.
If you are ready to try virtual reception services, call our office direct today or use our contact form to get in touch. You can also visit our GETTING STARTED page and sign up now! We are excited to learn more about your business and help you discover the ways that Smiledog can help you grow even further!
Smiledog has a few key goals as a provider of virtual reception services, not the least of which is to provide services that are every bit as smooth as traditional in-house reception. After all, who wants sub-par reception services? For many of our clients, the person answering the business phone is the main “face” of the business — the first point of contact.
If you are thinking about using Smiledog for your business, you might be wondering how calls are handled when you are unavailable to take them — whether you’re out of the office, on vacation, or otherwise engaged. There are a few ways that Smiledog handles this sort of situation, with the most important factor being whether or not we know you’re out of the office.
Notifying Smiledog When Out-Of-Office
The best way to keep things quick and efficient in the handling of calls when you’re out of the office is to notify Smiledog of your absence. If we know that you’re gone for a block of time, we can automatically take the message without going through any other steps to locate you. For the convenience of your clients calling in to reach you, we always suggest you notify Smiledog when unable to take calls for a longer-than-normal period of time.
If You’re Unable To Notify Smiledog
Of course, unexpected things happen, and your virtual receptionist isn’t always foremost in your mind! Those times when you simply cannot contact Smiledog to let us know about your out-of-office status, we will answer calls according to our established best practices.
Under normal circumstances, if you receive an incoming call, Smiledog attempts to call your preferred line to announce the call to you and determine if you’re available for a transfer. If so, we proceed, and if not, we take a message and relay it immediately via email.
So, if you’re out of the office but are unable to let us know, we’ll continue answering calls as usual and sending the messages via email.
You Can Depend On Smiledog
Smiledog can handle calls when you’re out of the office, whether you’re able to let us know about the absence or not. We never want to send callers into the black hole of a voicemail, especially when you’re out of the office and unable to check it. Most people are able to access their email via home computer or smartphone, meaning you can still check your messages even when away from the office.
Call Smiledog today to discuss your business goals, and learn how we can help streamline your operations and keep things going even when you’re out of the office!
Smiledog offers businesses of all sizes services tailor-made for the scope of their operations. Virtual receptionist services are not just for small offices with a few people or for home-based businesses. Smiledog’s services are a scalable, offering full service virtual reception for larger businesses, from 10 — 100 employees. If you have many employees who each need to be able to receive calls and have messages taken, it’s no problem handling these multiple lines.
Smiledog’s Systems Are Built To Scale
Smiledog’s systems can handle multiple employee extensions or cell numbers, in addition to emails. Our established set of best practices help us to efficiently handle all incoming calls for your business. When we receive a call for one of your employees by name, we announce the call to that person’s preferred line, whether office, cell, or home. If unavailable, we’ll take the message and send it instantly to their preferred email.
How Does It Work?
Let’s say you operate a law firm with 20 attorneys on staff. We would have each attorney’s name in our system, in addition to their contact information and email address. Each attorney can call in with their schedule for the day, letting Smiledog know if they’ll be in the office and available, or elsewhere with clients and needing messages taken. The only difference between Smiledog receptionists and in-house receptionists is where the receptionist is sitting.
Virtual Reception For Offices Of All Sizes
Smiledog’s reliable virtual receptionist services are scalable, working well for one-person shops all the way to busy 100-person offices. If you have a large office and are considering virtual reception, give Smiledog a call today to discuss how we can streamline your reception and simplify your office operations!