At Smiledog, we really consider that every incoming call is a “customer service” call. Though they may just be looking to speak with someone for a moment, we still consider the transfer of the call an experience that should satisfy the customer. When customers get an auto-answer or a voicemail, we think customer service is compromised. We feel that the best customer service comes when a business is answering each and every call during the business day with a live, friendly greeting.
What If An Angry Customer Calls?
Every business has the occasional irate caller, no matter how hard they work to satisfy their customers. We’re not afraid of these callers, in fact, our virtual receptionists are trained in how to handle every kind of caller in a calm, professional manner. They are able to reassurance and support, without compromising your position as a decision-maker in your business.
You may already have “best practices” in place to handle customer issues when they call in. You can discuss these protocols with us so that we understand them, and that we can properly direct our receptionists in your preferred procedures. Typically, our clients have a certain amount of information they want collected from customers with issues, so they can return a call with a solution in mind. You can create forms to ensure proper information is always collected.
We Want To Be Your Receptionist, Not Just Your Answering Service
Many who sign up with answering services get just that: an answering service. At Smiledog, we aim higher, hoping to replicate the experience of having an in-house receptionist. This is what sets us apart from the competition — we’re not just your answering service; we’re something more.
Call us today or visit our GETTING STARTED page to learn more about our services, and how we aim to provide the best customer service to you, and your customers too![sc:GuideCTA]